Frequently Asked Questions
Have questions about our products or services? We have answers. We've compiled a list of our most frequently asked questions to help you find the information you need quickly. If your question isn't answered here, please don't hesitate to contact us directly.
General Questions
What services does Classic Business Products offer?
We offer a comprehensive suite of office technology solutions, including expert printer and copier maintenance plans, cutting-edge document management solutions, and network security services to safeguard your business data. We also provide on-site and remote technical support to keep your office running smoothly.
How can Classic Business Products improve my office efficiency?
We improve efficiency by managing your technology so you can focus on your business. We automate manual processes with document management, ensure maximum uptime with proactive maintenance, and provide a single point of contact for all your office technology needs, reducing administrative burden.
Which brands of office equipment do you service?
Our certified technicians specialize in repairing all major brands of business-class equipment, including Lexmark, Ricoh, and HP, among others. We service printers, copiers, fax machines, and multifunction devices.
Do you offer free consultations for businesses?
Yes, absolutely. We believe in providing solutions, not just selling products. We offer a complimentary initial consultation and assessment to understand your unique needs, identify pain points, and recommend the most effective solutions for your business.
Can you help my business transition to a digital document management system?
Yes, this is one of our core specialties. We guide businesses through every step of digital transformation, from selecting the right software and hardware to implementing scanning workflows and training your team, ensuring a smooth and successful transition to a paperless or "paper-lite" environment.
Service Details
What is included in your managed IT services?
Our Managed IT services are designed to be your complete outsourced IT department. This typically includes proactive network monitoring, cybersecurity protection, data backup and recovery, help desk support for your team, and strategic IT planning to keep your technology aligned with your business goals.
How does your document management solution work?
Our document management solutions from partners like Ricoh, Lexmark, DocuWare, and Kofax are designed to make your office more efficient. They turn your multifunction printer into a workflow powerhouse, allowing you to scan, store, manage, and share documents securely in the cloud or on-premise, and even automate approvals.
What types of mobile security solutions do you provide?
We provide solutions to secure your mobile workforce, including Mobile Device Management (MDM) to enforce security policies on phones and tablets, secure mobile printing solutions to protect data sent to a printer, and network security to ensure safe access for remote and mobile employees.
What is your process for printer repair and maintenance?
Our process is simple and efficient. You can place a service call via phone or service request. We then dispatch one of our local, certified technicians to your location. For clients on a service contract, we also provide proactive, scheduled maintenance to prevent issues before they occur.
Do you offer turnkey services for new office setups?
Yes. We can be your single partner for a new office setup, providing and installing all your necessary office equipment, setting up your network, and ensuring all systems are integrated and running smoothly from day one.
Pricing and Plans
How much do your managed print services cost?
The cost of our Managed Print Services (MPS) is customized to your specific needs. It's typically a fixed monthly rate based on factors like the number and type of devices you have and your average print volume. This predictable fee includes service, maintenance, and supplies, offering significant savings over time.
Are there any packages or discounts available for small businesses?
Yes, we pride ourselves on creating scalable solutions that fit businesses of all sizes. We can design a customized service or equipment package that meets the specific budget and needs of your small business.
Do you provide a service contract for ongoing maintenance?
Yes, service contracts are the cornerstone of our proactive support model. A service contract provides you with priority support, all-inclusive maintenance and repairs, and predictable budgeting for a fixed monthly or annual rate.
What are the pricing options for your document management systems?
Pricing for document management systems varies based on the software chosen, the number of users, and the complexity of the workflow automation required. We offer solutions ranging from simple, out-of-the-box systems to fully customized enterprise-level platforms. We can provide a detailed quote after an initial consultation.
Is there a cost for your initial consultation and assessment?
No. Our initial consultation and needs assessment are always complimentary. It's our opportunity to learn about your business and demonstrate how we can provide value.
Troubleshooting and Support
What should I do if my printer is not working properly?
First, try a simple restart of both the printer and your computer. Check for any visible paper jams or error messages on the screen. If the issue persists, please contact our local support desk immediately, and we will begin troubleshooting.
How quickly can you provide on-site support for urgent issues?
As a local provider with technicians based right here in Acadiana, we pride ourselves on fast response times. We offer priority service for urgent, business-halting issues and strive to have a technician on-site as quickly as possible, often within a few business hours.
Do you offer remote support for IT and network problems?
Yes. A significant portion of IT and network issues can be resolved quickly and efficiently through secure remote support. Our help desk team can remotely access your systems (with your permission) to troubleshoot and resolve problems, minimizing downtime.
What kind of training do you provide for new equipment and software?
We provide comprehensive, on-site training for your team with every new equipment or major software installation. Our goal is to ensure your staff is comfortable and proficient with the new technology from day one, maximizing your return on investment.
How can I schedule a maintenance visit for my office equipment?
You can schedule a visit by calling our office or by submitting a 'Request for Consultation' on our website. Our team is ready to assist with any questions and guide you through the process.
Customer Journey
Awareness
What makes Classic Business Products different from other service providers?
For over 30 years, our difference has been our commitment to being a true local partner, not just a vendor. Our technicians and support staff are based right here in Acadiana, which means faster response times for you. We combine this local focus with deep industry expertise to provide solutions that are perfectly tailored to your business's specific needs.
How can your services benefit my business in the long term?
Our services are designed to be a long-term strategic advantage. By ensuring maximum uptime for your equipment, streamlining your document workflows, and providing a predictable technology budget, we help you reduce operational costs and free up your team to focus on growth. We grow with you, ensuring your technology strategy evolves with your business.
What kind of businesses do you typically work with?
We work with a wide range of businesses throughout Acadiana and across the United States, from small professional offices to large corporations. We have extensive experience supporting the specific needs of key local industries, including healthcare, legal, financial services, education, and oil and gas support services.
How can I learn more about your services and solutions?
The best way to learn more is to explore our website for details on our specific services. For a personalized discussion, we recommend scheduling a complimentary, no-obligation consultation with one of our local experts who can answer all your questions.
Do you have any case studies or testimonials from satisfied clients?
Yes. We are proud of the long-term partnerships we have built in our community. We can provide testimonials and references from clients in your industry upon request during our consultation process.
Consideration
How do I know which services are right for my business?
You don't have to figure it out alone. Our process begins with a free, in-depth needs assessment where we listen to your challenges and goals. Based on this consultation, we provide a clear, customized recommendation outlining only the services that will deliver a true return on investment for your business.
Can I see a demo of your document management system?
Absolutely. We would be happy to schedule a personalized demonstration of our document management software. This allows you to see the features in action and understand how they can be applied to solve your specific workflow challenges.
What kind of training and support will my team receive?
We believe technology is only effective if your team is confident using it. We provide comprehensive, on-site training for your staff with every new equipment or major software installation. Ongoing support is always available through our local help desk.
How do your managed IT services integrate with our current systems?
Our approach is collaborative. We begin by auditing your current IT environment to ensure seamless integration. Our goal is to enhance and secure your existing systems, not replace what’s already working. We manage the integration process from start to finish to ensure a smooth transition with minimal disruption.
What kind of eco-friendly solutions do you offer?
We offer a range of eco-friendly solutions, including ENERGY STAR® rated equipment to reduce power consumption, printers with default double-sided printing to save paper, and a comprehensive toner cartridge recycling program to reduce landfill waste.
Decision
What is the process for getting started with your services?
Our process is simple and transparent: 1) It starts with a free consultation to understand your needs. 2) We deliver a detailed, customized proposal. 3) Upon agreement, we finalize the service contract. 4) Our local team begins the implementation and training process.
How soon can you begin servicing our office equipment?
As a local company, our team is ready to begin immediately after a service agreement is in place. For new clients, we can typically schedule an initial fleet assessment and begin service within a few business days.
What are the terms and conditions of your service contracts?
All terms and conditions are outlined in clear, straightforward language in our service agreements. We believe in transparency, and we will walk you through every detail of the contract, including service levels, response times, and included items, before you sign.
Can I customize a service package to fit my specific needs?
Yes, customization is central to our approach. We don't believe in one-size-fits-all solutions. We will work with you to build a service package that includes only the equipment and services you truly need to meet your goals and budget.
What are the next steps after our initial consultation?
After our initial consultation, our team will analyze the information gathered and develop a customized proposal for your review. This proposal will include our specific recommendations, a clear scope of work, and detailed pricing.
Post-Purchase
How do I contact support if I have issues with my service?
You can contact our local support team by calling our main office number or sending an email to our service department. All contact information will be clearly provided when you begin your service with us.
What happens if I need to add more equipment or services later?
We make it simple to scale your services as your business grows. Just contact us, and we will work with you to amend your service agreement or install new equipment seamlessly, ensuring your technology always keeps pace with your needs.
How often should I schedule maintenance for my office equipment?
If you are on one of our service contracts, we conduct proactive, preventative maintenance at regular intervals based on your equipment's usage—you don't have to schedule a thing. If you are not on a contract, we recommend a professional maintenance visit at least once a year.
Can you help us upgrade our systems as our business grows?
Absolutely. Helping our clients navigate growth is a core part of our long-term partnership strategy. We can conduct regular technology reviews and recommend upgrades to ensure your systems can handle your increasing business demands.
What feedback do you collect to improve your services continuously?
We actively seek feedback through regular communication with our clients and periodic customer satisfaction surveys. This feedback is crucial for us to continuously refine our processes and ensure we are always delivering the highest level of service.
