The Downtime You Can Schedule

A copier that stops does not always need a repair. Sometimes it needs a cartridge, a staple refill, or a part emptied.

The office loses the same afternoon either way.

Not every stop is a breakdown

The two are worth separating, because they have different fixes.

A breakdown needs a technician. A supply-out needs somebody to have ordered something. The first is a service problem. The second is a purchasing habit, and it is the one an office can close on its own.

What the machine consumes, and who watches it

Two questions, and neither needs a technician to answer.

What does this machine consume? Toner or ink depending on the model, paper, staples if it finishes documents, and the consumable that fills up rather than empties.

Who is watching those levels? If the answer is nobody in particular, that is the gap. A machine that warns early is only useful when the warning reaches somebody who can act on it.

For an office in Lafayette, Houma or Morgan City, a spare on the shelf turns a stopped afternoon into a short interruption.

The visit you book instead of the one you wait for

An emergency call competes for technicians and parts with every other emergency that morning. A visit on the calendar does not.

If the office has a stretch of the year that gets busy, a tax season, the start of a school year, an audit, the useful move is booking service ahead of it rather than during it. That holds in Morgan City the same as it does in Lafayette.

Who is allowed to make the call

This one costs nothing.

When the machine stops on a Friday afternoon, who in the building is allowed to pick up the phone and ask for a technician? If that is one person and that person is out, the machine is waiting on them rather than on a technician.

Name a second person, and tell both of them.

Why the other kind is where local matters

Some downtime an office schedules. The rest arrives on its own, and then the only question is how quickly somebody can get to the machine.

Classic Business Products has kept South Louisiana offices printing since 1986, with technicians working out of Lafayette, Houma and Morgan City.

If you would rather have a service visit on the calendar than in your morning, call (800) 738-2200.